Customer services team - phone support - BUSSQ

Customer services team - phone support

Our contact centre staff are on hand to answer your questions about super.

BUSSQ are committed to you having a great retirement, so we are here to support you no matter your age or stage in life. 

Need help? Have questions? Call BUSSQ.

BUSSQ General enquiries:
1800 MY BUSSQ (1800 692 877)

Premium Choice :
1300 PRE PRO (1300 773 776)

Pension Choice:
1800 PENSION (1800 736 746)

Our contact centre staff are BUSSQ experts and can answer your questions, tell you how to take action, and even give you general advice about your super. It's a great place to start no matter what support you need. So call us today. Our contact centre hours are 8am - 6pm (AEST). 

Financial advice over the phone

Sometimes all you need is a simple piece of advice about investments or insurance. We can help you with advice tailored to your personal circumstances over the phone when it's convenient for you. The best news is this is provided at no extra cost as it’s included in BUSSQ’s administration fees.* 

Call 1800 MY BUSSQ (1800 692 877) and ask to speak to a Financial Planner. 

Find out more about the types of Financial Advice we offer.  

Personalised service from our dedicated team

Our Member Services Representatives are on the road and can answer your questions, plus assist you with paperwork.
Contact your local BUSSQ Member Representative 

Book the Bus to visit your work site. The BUSSQ Bus is a Mobile Super Centre that is available to visit work sites. It is fitted out with BBQ facilities, plus all the information you need on superannuation. 
 
*BUSSQ offers members personal limited financial advice about their super including: choosing insurance, choosing investments and contributions, at no extra cost as it is included in the fund’s administration fees. This advice is offered over the phone. BUSSQ also offers members and non-members more complex financial advice on a fee for service basis. This advice can be done in person or over the phone. Our fee for complex advice is very competitively priced at $150 per hour which includes GST. The cost is very low and structured purely for cost recovery. It is expected that most complex advice will cost between $300 and $750, depending on the complexity and time required by the financial planners. Non BUSSQ members who receive advice will need to be billed for the advice separately.