Insurance FAQs - BUSSQ

Insurance FAQs

Have you got a question about insurance? Find the answer on this page or contact us on 1800 MY BUSSQ (1800 692 877).

How does Total and Temporary Disablement (TTD) work?
Total and Temporary Disablement cover is part of default TPD cover for BUSSQ MySuper members who have at least four units of TPD cover. It provides a payment of $350 a week for a maximum of twelve (12 ...
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How long will it take for my TPD claim to be paid?
Assessing your TPD claim has no set time limit.
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Why do I have to wait 6 months before I can put in a TPD claim?
In the initial 6 months of an illness/injury, you will be undergoing treatment for your condition and may not have a final diagnosis.
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Why do I need to complete forms for my TPD claim?
We many require some forms to understand why you are unable to work, what treatment you have or will undertake, your work history and qualifications, if you are too unwell to speak with OnePath over t ...
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If my cover lapses, can I recommence cover?
How this works depends on what BUSSQ product you are a member of.
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When will cover cease?
Death & TPD cover ceases on the earliest of the following:
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Why is a benefit reduced or refused to be paid?
The insurer may reduce or refuse to pay a benefit in the following circumstances:
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What is not covered?
Refer to the Insurance Handbook.
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Is there a partial disablement benefit payable on Income Protection?
You will be paid a proportion of the monthly benefit when you are partially disabled at the expiry of the waiting period (30 to 60 days as selected by you when you apply for cover).
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If I am self-employed how do I work out my salary for insurance purposes?
Salary means the total monthly value of salary received by you from your occupation, averaged over the most recent 12 month period prior to the commencement of the waiting period.
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How do I know if I am a white collar, light blue or heavy blue for insurance?
The premium you pay for your insurance depends on whether you are classified as being a ‘white collar’, ‘light blue collar’ or a ‘heavy blue collar’ worker, the amount of cover you choose, your age an ...
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What exclusions will apply to my insurance?
The exclusions that apply are dependent on the type of cover you have.
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How do I nominate a beneficiary for my insurance benefit?
If you die while you are a member of BUSSQ, the Death Benefit may provide valuable financial assistance to your dependents.
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What cover will I have during overseas employment?
If you are an Australian resident who is residing overseas you are, in most cases, still covered by your BUSSQ insurance.
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Will my cover recommence if I get re-employed?
If your default insurance cover has ceased, you will be provided with the default level of Death and TPD cover, or a lesser amount if agreed previously, provided that you are "at work" and upon receip ...
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What happens if I become self-employed or work for a non BUSSQ employer?
Your death and disablement premiums will continue to be deducted from your account. However you will be required to supply evidence of employment at the time of any disablement claim.
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When does my cover cease?
Cover ceases for each benefit when one or more of the following happens.
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Can I decrease my insurance cover?
You can apply to reduce or cancel your cover.
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Can I increase my insurance cover?
You can apply for an increase at any time during your membership.
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