Privacy - BUSSQ


Privacy Statement 

Protecting personal information has always been important to us, but the recently enacted Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) and the Privacy Act 1988 (Cth) (‘the Act’) means that we have further obligations in relation to protecting your personal information. The Act, in accordance with Australian Privacy Principles, determines how we must handle personal information.

This is a summary of BUSSQ’s policy on the management, collection, security, integrity, disclosure of and access to personal information about members.

Personal Information kept for the purpose of administering superannuation funds:

Member’s name and address and other contact details, date of birth and occupation

Collected for identification, allocation of trust money, distribution of legislated reporting requirements and information concerning fund operations. Additionally, certain information may be required to facilitate calculation of insurance or other benefits. This information is collected either directly from members or from employers when a member joins the fund, as allowed by superannuation legislation.

Superannuation Account details

Calculated, reported and stored as required by the SIS Act and Tax legislation. Contributed amounts and benefit payments are reported to the ATO as required by legislation and the prescribed format.

Benefit Payments

The benefit payment details are reported to the ATO. This information is used to record tax deducted from the member’s superannuation benefit. Personal account details are collected for the payment of a benefit. BUSSQ also has obligations under Australian Government Anti-Money Laundering and Counter-Terrorism Financing provisions and may be required to provide information about your account to AUSTRAC. Should this be the case, we are unable, by law, to advise you that this has occurred.

Tax File Number (TFN)

Collected and stored in accordance with the Act, Tax File Number Rules 2015 and the Tax legislation. This information is reported to the ATO as required by legislation affecting the administration of superannuation funds. BUSSQ normally collects this information through member applications and other forms, but may also collect information from a member’s employer, the taxation office or through direct contact with members or from the member’s employer. It can also be used to find other superannuation accounts in your name.

Evidence of Health

When assessing a member’s eligibility for insurance cover or in assessing an insurance claim, additional information may be collected from medical practitioners and from current and previous employers. Information collected for insurance purposes will normally only be disclosed to the Fund’s insurer. However, where a member may make a total and permanent disablement claim, information might then be disclosed to medical practitioners and other experts nominated by the Fund’s insurer. In addition, if there is any dispute about a member’s entitlement, BUSSQ or the administrator or the insurer may disclose information about the member to other advisers (e.g. legal advisers).

(This above information is required in order to process each member’s application and administer their benefits. We may not be able to process your application if the information is not provided. Over time this information is supplemented with financial and other information necessary to administer the member's account.)

Disclosure of information

A significant number of members of BUSSQ are also members of Building Employees Redundancy Trust (BERT) and Construction Income Protection Queensland (CIPQ). BUSSQ may conduct a database matching process with BERT and CIPQ twice yearly to ensure each organisation has the most up-to-date address for people who are members of more than one of them. Where the database search shows a different address for the same person, each organisation adopts the most recent address. The database matching process means that each member’s address on BUSSQ’s records is disclosed to BERT or CIPQ. In certain circumstances we may pass your information to our sponsoring organisation Mates in Construction.  If you do not want BUSSQ to provide such information to BERT, CIPQ or MIC please request that you do not want such information to be disclosed by contacting BUSSQ on 1800 MY BUSSQ (1800 692 877), or email our privacy officer.

If you increase your insurance or have a claim, our insurers may disclose information to recipients (including service providers and related companies) which are located outside Australia and/or not established in or do not carry on business in Australia e.g. The Philippines, China, India, Fiji and New Zealand. For further information please refer to the ANZ Privacy Statement located on our website.

In certain instances, BUSSQ may provide personal information to mail houses, auditors, lawyers, market research firms and other consultants.

We may use your information to tell you about products and services offered to BUSSQ members by other companies. Your information may be used by BUSSQ to enable us to inform you about new and existing products and services that will enhance our relationship with you. If you provide us with your address or email address, we may use it to send our regular communications such as updates on new and existing products and services.  If you do not want to receive such communication from BUSSQ please request that you do not wish to receive such information by contacting BUSSQ on 1800 MY BUSSQ (1800 692 877), or email our privacy officer.

BUSSQ believes it is important that contributions are paid regularly. Any late payments are identified so steps can be taken to recover late contributions. As part of the process of monitoring contributions, BUSSQ, from time to time, supplies Fund Sponsors with information about the names of members employed by particular employers who are working on sites where an award, industrial agreement or enterprise bargain agreement is in place as well as the amount of contributions that have been made for them over a period of time. Member personal details may be updated from information provided by the Unions.

If you do not want BUSSQ to provide such information to the Fund Sponsor please request that you do not want such information to be disclosed by contacting BUSSQ on 1800 MY BUSSQ (1800 692 877), or email our privacy officer.

Security of information

Administration security

BUSSQ has appointed a specialist Administrator and a group life insurer to provide services to the Fund. These service providers are authorised by way of a contract to use personal information only to administer contracted services, and are required to treat that information in the strictest confidence in accordance with a confidentiality agreement. 

Destruction of Information

When we no longer require the personal information we hold about you, we will take all reasonable and practicable steps to de-identify or destroy the information in a secure manner. Alternatively, where that is not practicable we will take reasonable steps to protect information from misuse or unauthorised disclosure by putting the information beyond reasonable use.

External access to personal information

The following measures are in place in order to deal with any enquiries that would result in the divulgence of personal information:

Telephone Enquiry  Administration staff will establish identification by correct answer to personal questions: e.g. DOB, address, employer, commencement with employer. 
Written Enquiry  Response is provided to the address on the written enquiry but only if it is the same as in BUSSQ’s records. Alternatively a response can be sent via email. 
Authorised Representatives  Any authorised representative including accountants, solicitors and financial planners must have been authorised by the member, security checked and verified and it be recorded on BUSSQ’s database except if it’s required in accordance with the law such as a Federal Act. 
Website Enquiries User identification and password requirements for all members that are set and maintained by BUSSQ. You can correct your personal information by accessing our website. 

BUSSQ website


This statement applies to the website. The website is managed by the BUSSQ Marketing Department.

Personal information

BUSSQ does collect personal information, e.g. your email address where you have provided it for feedback or subscription purposes. We do not share information about with other agencies without your permission unless it:

  • Is necessary to provide you with a service you have requested
  • Is required by or authorised by law
  • Will prevent or lessen a serious and imminent threat to somebody’s health.


Personal information is collected when our website is accessed. In such cases the information relates to the page(s) visited, who the internet service provider is and the date and time the site was accessed. The information however does not identify you personally. The BUSSQ website will collect ‘cookies’ when the site is visited. Cookies are data stored on a computer tied to the information about the user.

BUSSQ uses cookies to obtain data regarding the activity on our website. The cookies uses are on the secured (HTTPS) and unsecured (HTTP) sites.

Our Obligations

This website is bound by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) and the Privacy Act 1988 (Cth) (‘the Act’) including the Australian Privacy Principles.

Complaint procedure

You can make a complaint to BUSSQ’s internal dispute resolution team regarding an interference with your personal information by contacting BUSSQ on 1800 MY BUSSQ (1800 692 877), or email our privacy officer. In the event you are not satisfied with the resolution provided you can then refer your complaint to the Superannuation Complaints Tribunal (SCT). 
If the Superannuation Complaints Tribunal (SCT) cannot resolve the issue to your satisfaction you can make a complaint to the Information Commissioner on the OAIC website 


You can at any time withdraw your consent from the above uses, collection and disclosure of your information in accordance with the procedures outlined in this statement. In accordance with any failure on your part to request that BUSSQ not use, collect or disclose your information you accept that you have thereby authorised BUSSQ to use, collect and disclose your information in accordance with the administration of members’ superannuation fund.