BUSSQ during Covid-19

06 July 2020

Covid-19 Blog image

Please note - if you are waiting on the release of your funds obtained from early access of your super due to Covid-19, you can expect to receive them within 5-7 business days of the ATO approving your application. 

The current global COVID-19 health crisis has caused significant disruption to world financial markets, and increasingly likely wider social impacts to our daily lives.

We've put in place plans to continue to provide our members and employers with the service they are used to, but anticipate that if the current situation worsens, we may experience unavoidable disruptions or delays due to higher than normal call volumes and/or a reduced workforce. 

We have therefore put in place alternative ways you can access information online and assistance. Please visit this page for the latest updates as we will be communicating any relevant information as it becomes available.  

Contact Method Status

Fund office front desk

Open - please observe social distancing measures

Contact centre




Online chat

Currently closed

Online access


 Site visits



Contacting BUSSQ

Call centre 

BUSSQ’s contact centre is available 9am – 6pm (AEST), Monday – Friday. We are experiencing higher than normal call volumes, so we encourage members to view our COVID-19 Investment Update or log in to your account online


Use the enquiry form below to get in touch with us. Please note, we are experiencing higher than normal email enquiries, so there will be delays in responses.  We understand your enquiries are important, we are doing everything we can to respond to you as soon as possible. 


Fund Office

The BUSSQ Fund office in Milton is open, however we have implemented social distancing practices and seeing members one at a time for your protection.  


Your BUSSQ account

BUSSQ super and Income accounts are operating as per normal.
If you would like any account information at this time, the quickest way to access it is through our online portal MemberAccess. Logging into MemberAccess allows you to:
Check your account balance
Update beneficiaries
View or switch investment options

If you have not already registered for online access, you can register here now


Investment market update 

See the latest investment market updates from our Chief Investment Officer, Simon Mather.

Financial hardship and compassionate claims

The Federal Government has announced temporary changes to the early release of super under compassionate grounds as part of its COVID-19 response.

Commencing from mid-April 2020, the change will allow those affected by the Coronavirus to access up to $10,000 of their super in 2019-2020 and a further $10,000 in 2020-21.

Read the Federal Government Early Access to Super Fact Sheet. 

If you have any enquiries fill in the contact form below and a member of our team will be in touch.


Sort Your Financial Future events

Skylight's Sort Your Financial Future events have been postponed until further notice. If you have registered for an event we will be in touch with information around rescheduling. 


Email, phone and SMS scams

There have been reports of an increased level of scams and fraudulent activity as a result of COVID-19. Find out more

We’ve put together some tips to help you protect your personal information, particularly online where criminals often get hold of personal details. Find out how to protect yourself from fraud. 




Submit your enquiry in the form below and we will do our best to respond to your request as quickly as possible. We are currently experiencing higher than normal email enquiries so there will be a delay in our response. 

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