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BUSSQ does not provide legal advice but we are the experts in managing group risk.
We are required to act in the best interest of you, the member and that includes telling you if we cannot assist or appointing our own lawyers to take action against our insurer if necessary.
We want you to receive the claim you are entitled to. At BUSSQ we have trained insurance specialists to assist you with the claims process. By having direct contact with you, it means we have a better understanding of your circumstances and we can service you better. We also understand the building and construction industry and the related difficulties of working when disabled.
How does the claim process work?
Step 1. Call the BUSSQ contact centre and you will be transferred to our insurer OnePath who will discuss your claim with you. This will allow them to get a full view of what you do for work and how your disablement is stopping you from working. There will be a couple of forms to sign to allow OnePath to contact your doctors however most of the claim will be done over the phone with you. As OnePath will then ring your doctor on your behalf you will not have to worry about more paperwork or paying doctors for reports.
In many cases this will be all that is required for you to be paid your benefit.
We understand this is a very stressful time for you, so both BUSSQ and OnePath do our best to make it easy for you.
There is no cost to you for this service. We will also send out one of our Member Services team to sit with you during the process if you need help. It is our job to help you, so call us direct to make your claims process more efficient both in time and cost to you. We want you to have all of your benefit, not loose up to a third in fees for no reason.
To make a claim contact BUSSQ on 1800 MY BUSSQ (1800 692 877).
See changes to insurance effective 1 March 2017
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