Making a claim
We know that if you're making an insurance claim, you may be going through a tough time and are here to support you through the claims process.
How to make a claim
If you think you might be eligible to make an insurance claim, contact us as soon as you can so we can start the claims process. This is best done by calling our contact centre or you can email us. Our insurance specialists will then step you through the process for making a claim.
We're here for you
At BUSSQ, we have trained insurance specialists to assist you with the claims process. By having direct contact with you, it means we have a better understanding of your circumstances, and we can service you better. It's also important to note, that most claims don't need the assistance of a lawyer to make a claim.
We understand the building and construction industry and the related difficulties of working when disabled and are here to support you through the claims process.
Read our PDS
For more information on our products and accounts, read the applicable Product Disclosure Statement (PDS) or Handbook.
Download your binding nomination form
To nominate who your super goes to when you die, download and complete the Binding Death Nomination form.
When making a claim, check:
- That you're a member of BUSSQ.
- If you're claiming on a Total and Permanent Disability (TPD) or Income Protection benefit, consider whether you meet the TPD definition or Total Disablement definition for Income Protection insurance.
- If you're claiming an Income Protection benefit, that you can provide satisfactory proof that:
- if you're a permanent employee or self employed, you have worked an average of at least 15 hours per week over the 6 consecutive months prior to the date of disablement; or
- if you're a casual employee or contractor, you have worked an average of at least 30 hours per week over the 24 consecutive months prior to the date of disablement.
Please note, a PAYG Payment Summary or Income Tax Return is not an acceptable form of proof, as it does not mention the hours worked. You'll also be required to provide proof of your income over the 12 months prior to the date of disability.
