Performance
Superannuation performance^
Returns shown for 1 year and longer are rolling returns reported based on the month end date shown in the table. For financial year performance, please see our Annual Reports.
Superannuation perfromance
PLACEHOLDER
You won't wait long to talk to us and our Contact Centre is Australian based.
July
2024
Aug
2024
Sept
2024
Oct
2024
Nov
2024
Dec
2024
Jan
2025
Feb
2025
Mar
2025
How many seconds it takes for us to answer our members when they call us (on average).*
43
47
51
67
43
42
27
83
73
How happy you are
The rest of these numbers are PLACEHOLDERS
July
2024
Aug
2024
Sept
2024
Oct
2024
Nov
2024
Dec
2024
Jan
2025
Feb
2025
Mar
2025
Our Net Promoter Score (NPS) is based on surveys to our members who have had an interaction with us and their likelihood to recommend us to their friends and family.^
43
47
51
67
43
42
27
83
73
You can email us
You can write to us if you have a question or need some help.
July
2024
Aug
2024
Sept
2024
Oct
2024
Nov
2024
Dec
2024
Jan
2025
Feb
2025
Mar
2025
How many seconds it takes for us to answer our members when they call us (on average).*
43
47
51
67
43
42
27
83
73
We'll visit you on site
You won't wait long to talk to us and our Contact Centre is Australian based.
July
2024
Aug
2024
Sept
2024
Oct
2024
Nov
2024
Dec
2024
Jan
2025
Feb
2025
Mar
2025
How many seconds it takes for us to answer our members when they call us (on average).*
43
47
51
67
43
42
27
83
73
Super & Financial Guidance
Financial education and advice
PLACEHOLDER NUMBERS AND TEXT
July
2024
Aug
2024
Sept
2024
Oct
2024
Nov
2024
Dec
2024
Jan
2025
Feb
2025
Mar
2025
How many seconds it takes for us to answer our members when they call us (on average).*
43
47
51
67
43
42
27
83
73
Accessing your super savings
The rest of these numbers are placeholders
July
2024
Aug
2024
Sept
2024
Oct
2024
Nov
2024
Dec
2024
Jan
2025
Feb
2025
Mar
2025
Our Net Promoter Score (NPS) is based on surveys to our members who have had an interaction with us and their likelihood to recommend us to their friends and family.^
43
47
51
67
43
42
27
83
73
Making an insurance claim
You can write to us if you have a question or need some help.
July
2024
Aug
2024
Sept
2024
Oct
2024
Nov
2024
Dec
2024
Jan
2025
Feb
2025
Mar
2025
How many seconds it takes for us to answer our members when they call us (on average).*
43
47
51
67
43
42
27
83
73
If you have a complaint
You won't wait long to talk to us and our Contact Centre is Australian based.
July
2024
Aug
2024
Sept
2024
Oct
2024
Nov
2024
Dec
2024
Jan
2025
Feb
2025
Mar
2025
How many seconds it takes for us to answer our members when they call us (on average).*
43
47
51
67
43
42
27
83
73
All figures rounded to the nearest whole number or decimal place as applicable.
* All data and reporting provided by the Administrator, Australian Administration Services Pty Limited.
^ The Fund Net Promoter Score (NPS) is based on surveys conducted by Australian Administration Services Pty Limited. The Transactional NPS that BUSSQ measures is a recognised measure of customer experience after a specific transaction. Bain & Co, the creator of the NPS system, assess a score above 50 as excellent.
# All data and reporting provided by BUSSQ internal systems, surveys and reports.
> All data provided by Zurich Australia Limited.
< Industry Average 1 January 2024 to 31 December 2024. Source: Life insurance claims comparison tool - Moneysmart.gov.au
† All data sourced from the Australian Financial Complaints Authority (AFCA) Limited. For more information go to afca.org.au
~ To see how we compare, go to afca.org.au
